AI for tech support - but for tech products? 

Chat GPT has taken the tech world by storm - opening people's eyes to the power of AI. Tech support is one of the hottest applications, with many consumer companies -- consumer electronics, airlines, software, and many others - expecting AI-powered chatbots to handle 90%+ of questions.   

But what about tech companies?  Companies that sell complex products to engineers?

These companies -- semiconductors, networking, SaaS, industrial, and company that sells to engineers - have complex products and sophisticated customers.  Customer support questions require not support agents, but support engineers, who are much harder to recruit, train, and retain.   These companies also want to provide better customer support at lower cost, but with the added complexity of complex products.  Can AI help them? 

Enter ept AI.  

Empowering Engineers with ept AI

ept AI automatically generates high-quality answers to customers questions, and gives your support engineers a draft to modify, edit, copy, and post.  This leaves your engineers in charge, but with a big head start. 

ept AI is not just a tool - it's a tech support superpower, an ally for every support engineer. ept AI uses generative AI along with retrieval augmented generation (RAG) to provide fast, accurate, and useful answers to support engineers.  It's like having superpowers, enabling engineers to focus on more strategic tasks rather than mundane troubleshooting or doing basic education for customers.

Unlocking the Value of Data

ept AI does this by mastering the art of leveraging data.  Starting with all data from your websites and community forums, ept AI extracts the useful context around your products, turning them into actionable solutions. The beauty of it is that engineers can utilize ept AI in minutes, integrating it into their existing workflows with minimal fuss - no integrating proprietary data sources, no data sharing, and no changes to current systems or processes.

Enhancing Efficiency, Reducing Costs

And ept AI is a superpower for managers. With this tool, your team can handle more queries in less time, allowing them to focus on the more complex, thorny issues of your most important customers. After successes with public data, ept AI can extend to private and confidential support systems, incorporating proprietary data sources. This results in not only increased efficiency but also significant cost reduction.

ept AI is a game-changer, helping customer-oriented leaders meet and exceed their customer satisfaction, resolution time, and other metrics.

Boosting the Customer Experience

ept AI shines in enhancing customer experience. Its ability to deliver instant solutions means quicker resolution times and better service quality. Customers enjoy timely, efficient help, fostering their trust and loyalty. By providing a superior support experience, businesses can nurture robust customer relationships and reinforce their status as trusted industry leaders.

Conclusion

The need for efficient technical support will remain a constant, and customers will continue to want more, and with the evolution of AI at breakneck speed, ept AI stands as a transformative solution, empowering support engineers, delighting customers, and providing cost-effective service. With ept AI, businesses can confidently navigate the labyrinth of technical support, achieving faster resolutions and strengthening customer relationships. It's time to step into the future of technical support with ept AI, unlocking new heights of excellence. After all, who doesn't want superpowers?